9sap Privacy Policy

1. Overview

9sap takes the privacy of its users seriously. We collect only the information that is necessary to operate your account, process transactions in Philippine Peso, and keep the platform secure. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to your account or the operation of the platform.

This policy applies to all personal information collected through the 9sap website, regardless of the device or browser you use to access it. If you have any questions about how your data is handled, the contact details at the end of this document will help you reach the right person.

2. What We Collect

9sap collects personal information in the following categories:

We do not collect credit card numbers, CVV codes, or cryptocurrency wallet addresses. Payment processing for deposits and withdrawals routes through Philippine banking channels and local e-wallet providers.

3. How We Use Your Data

The personal information we hold is used for the following purposes:

• Account creation and management — to register and maintain your 9sap account, enable login, and send OTP verification codes.
• Identity verification (KYC) — to confirm that you meet the eligibility requirements before withdrawals are enabled.
• Payment processing — to process PHP deposits and withdrawals to your registered Philippine bank account or e-wallet.
• Platform security — to detect and prevent fraud, multiple accounts, unauthorised access, and other prohibited activity.
• Customer support — to respond to your queries and resolve account or payment issues.
• Legal and regulatory obligations — to comply with applicable Philippine laws and any lawful requests from authorities.
• Platform improvements — to analyse aggregated, non-identifiable usage data to improve how the platform works.

We do not use your personal data for unrelated marketing, profiling for third-party advertising, or any purpose not listed above.

4. Sharing Your Information

9sap does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Payment providers — Philippine banks, online banking platforms, and e-wallet services receive only the data necessary to process your transaction (name and account details). They handle this data under their own privacy policies.
• Identity verification services — If third-party KYC tooling is used, only the document images and identity details necessary for verification are shared, under contractual data protection obligations.
• Legal authorities — We will disclose personal data to government or law enforcement bodies when required by applicable Philippine law or in response to a valid lawful order.
• Fraud prevention — In cases of suspected fraud or abuse, we may share relevant account data with third parties engaged specifically for fraud detection and prevention.

Any third party that receives personal data from 9sap is required to handle it in accordance with applicable privacy obligations and may use it only for the specific purpose for which it was shared.

5. KYC and Identity Verification

Before your first withdrawal, 9sap requires identity verification (KYC). This involves submitting a clear image of a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, SSS/UMID card, PRC ID, voter's ID, or postal ID.

Your identity documents are used solely for the purpose of confirming that you are who you say you are and that you meet the eligibility criteria for the platform. Document images and the personal details they contain are stored securely and are not shared with any third party except as required for verification processing or by law.

KYC is a one-time process. Once approved, you will not need to resubmit your documents unless your personal circumstances change materially or 9sap requests an updated submission for security reasons.

6. Payment Data

All financial transactions on 9sap are conducted in Philippine Peso (PHP) through Philippine banking channels and local e-wallet platforms. When you register a withdrawal destination — such as a bank account or e-wallet — we store the account name and account number associated with your registered identity.

This information is used only to process withdrawals to your own verified account. It is not used for any other financial purpose. We do not store full bank login credentials, credit card numbers, or any sensitive authentication data from your banking provider.

Withdrawal destinations must be registered in your own name, matching your KYC-verified identity. Payments to third-party accounts cannot be processed.

7. Cookies and Tracking

9sap uses cookies and similar browser-based technologies to operate the platform and maintain your logged-in session. The types of cookies used include:

• Session cookies — temporary cookies that expire when you close your browser. These maintain your login state during an active session.
• Security cookies — used to detect suspicious activity and protect your account from unauthorised access.
• Performance cookies — used to understand how different parts of the platform are used, in aggregate and non-identifiable form, to guide improvements.

We do not use third-party advertising cookies or tracking pixels that share your behaviour with external advertising networks. Most browsers allow you to control or disable cookies through settings — note that disabling session cookies may prevent the platform from functioning correctly.

8. Data Security

9sap applies industry-standard security measures to protect the personal information we hold. These include SSL (TLS) encryption for all data in transit between your device and our servers, secure storage with access controls, OTP-based login verification, and regular security monitoring.

While we take these measures seriously, no internet-based system can guarantee absolute security. You can help protect your account by keeping your password confidential, never sharing your OTP codes with anyone, and logging out of the platform when you are done — especially on shared devices.

If you believe your account has been compromised, contact 9sap support immediately through the live chat inside your account and change your password without delay.

9. How Long We Keep Your Data

We retain personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal and operational obligations. Specific retention practices include:

• Account and identity data — retained for the duration of your account and for a period after closure as required by applicable laws.
• Transaction records — retained in accordance with financial record-keeping requirements under Philippine law.
• KYC documents — retained for the period required by applicable identity verification and anti-money laundering regulations.
• Support correspondence — retained for a reasonable period to allow follow-up on unresolved matters and to defend against potential disputes.

When data is no longer required and retention obligations have been met, it is deleted or anonymised in a secure manner.

10. Your Rights

As a user of the 9sap platform, you have the following rights in relation to your personal data:

• Access — you can request a copy of the personal data we hold about you.
• Correction — you can ask us to correct inaccurate or outdated information in your account.
• Deletion — you can request deletion of your personal data, subject to retention obligations required by law or for the resolution of outstanding matters.
• Restriction — you can ask us to limit how we process your data in certain circumstances.
• Objection — you can object to the processing of your data for purposes other than those strictly necessary to operate your account.

To exercise any of these rights, contact support at [email protected] with your registered account email or username. We will acknowledge your request and respond within a reasonable timeframe.

11. Minors

The 9sap platform is strictly for adults who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we become aware that an account has been registered by a person under the age limit, that account will be closed and any associated data will be deleted in accordance with this policy.

If you believe a minor may have accessed the platform using your details or has registered an account, please contact support immediately.

12. Policy Updates

9sap may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable Philippine law, or improvements to our data practices. When material changes are made, the "Last Updated" date at the top of this page will be revised.

Where required, we may notify registered users of significant changes through the platform or via registered contact details. Your continued use of the platform after any update constitutes acceptance of the revised policy. If you do not agree with the updated terms, you may close your account by contacting support.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please reach out through one of the following channels:

• Email: [email protected] — include your registered email address or username so we can identify the correct account.
• Live Chat: Available inside the platform when you are logged in to your 9sap account.

We aim to acknowledge all data-related enquiries promptly and to resolve them in a reasonable timeframe.